Tried to update latest 32-Bit firmware on a pc running windows 7 and keep getting this error. Tried updating firmware in Mac with Parallel's Desktop and got the same error.

CreateProcess error=14001, The application has failed to start because its side-by-side configuration is incorrect. Please see the application event log or use the command-line sxstrace.exe tool for more detail

Please help! I don't know what I am doing wrong. Update is for the Birdycam2 Gimbal.