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HELP Lost factoty settings Nebula 5100 slant HELP ! ! !
  • SirioSirio
    Hello
    I have just erased the EEPROM of my Nebula 5100 slant and lost every factory settings, now my brand new gimbal don't works anymore. Can you explain me how to get back all the factory settings? Maybe you can send me the backup file? Is a file made with SimpleBGC with the extension ".data".
    HELP ME !
    Thank you
  • constancestanley
  • SirioSirio
    I solved the problem. FilmPower help send me the files and via skype and Teamviewer they bring my gimbal settings as origin. Just the level of the battery remain to set.
  • bussey8
    hey im in a similar situation can you share those files? when i get my gimbal back online i want to snapshot all settings for backup and to share with others who might end up in the same situation thanks!
  • SirioSirio
    I can share the files, no problem, but you have to know that is not enough, After charged the profiles, the custom service of FilmPower do a lot of calibrations on my gimbal, I advise you to contact the help service of FilmPower: yolanda@filmpower.com
    Do you have the same Gimbal? I have the Nebula 5100 Slant.
  • bussey8
    yes i have the same gimbal, thanks for the info
  • SirioSirio
    Anyway, here the original profile files:
    https://www.dropbox.com/s/njb5mpqmgunbwb6/FilmPower_-_Nebula_5100_slant_Original-profiles.zip?dl=0
    And here my actual files after calibration:
    https://www.dropbox.com/s/atrnnky3s3q5ogt/FilmPower_-_Nebula_5100_slant_Sirio-profiles.zip?dl=0
  • bussey8
    thanks so much!! you responded way quicker than support lol
  • bussey8
    Dude i had to threaten them with blowing them up on all social media before they made time to work with me online. They gave me the run around for about a week. I go on tonight if it dont go right i will blow them up on social media for giving me horrible customer service smh but thanks for attempting to help me
  • SirioSirio
    Hi. Is strange what you are saying. Maybe I was more lucky, but they help me fast. I have exanged with them some emails and we solved the problem with a skype connection and they manage my gimbal with Teamviewer. If I remember the all was solved in more or less 1 week
  • bussey8
    they got it fixed last night in less than an hour now they want me to give them 5 star review and they'll send me a free battery and legs to replace the defective one i have after 2days one of the tripod legs wont stay stiff when you pick it up it flops. They should send that no matter what thats defective smh
  • SirioSirio
    Good for you, dude.
    One battery more is more comfortable and a new tripod is luxury ! :D
  • Ben_El
    Thanks a million... I had screwed up and these are gold for restoring... I may yet need to contact Film Power, but your information has tranquilised a huge headache
  • Drewna
    Hello I wanted to know if the factory settings only equal for Nebula 5100 and Nebula 5100 slant, please help me.
  • SirioSirio
    I think it isn't.
    Contact them.
  • axeltorres
    Yes, you can use the same files, and I suggest to see this video https://youtu.be/ha6-GQTXRN8
    It shows you every step to follow.
  • albertvlc
    Hi guys, recently I bought a second-hand Nebula 5100. It was a little bit slant to one side so I installed the app and calibrated it, after a lot of trials the camera was looking a bit up instead of slanting. So I made the stupid mistake of upgrading the firmware and the gimbal is dead now. I downgrade the firmware to 2.62b8 but it seems all the setup is lost.

    Please could you send me the profiles? I am not sure if will need also the firmware or the one generic is ok?

    Thanks in advance.
  • SirioSirio
    Hi albertvlc
    Just read the first comment of December 2017 an you will found the links for the files that you need.
  • DirkVDB
    Hey Sirio, I am having the same problem with the NEBULA 5100 that you had. I downloaded the files from your post - thank you for that, Filmpower themselves are "dead in the water" it seems ! - and began the setup process according to the video. BUT. BUT. BUT. I followed every step, beginning with erasing the EEPROM. But may it that the video "leaves out" something I can't imagine, may it be that somewhere there is a mistake in the video, my Nebula now is completely bricked. You are my only hope to resuscitate it. Could you help me out? I sent you a private msg with my coordinates… THANK YOU!!!
  • SirioSirio
    Hi Dirk, I write you an email.
    I don't know how to help you. Did you installed the SimpleBGC_GUI_2_63b0 soft? I imagine you downloaded from my DropBox the 4 profile files. You have to copy those files inside the directory profiles of SimpleBGC. make sure your battery is full. If I remember, the gimbal should be switched ON after you connect it to the computer.
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