I'm not going to go into too many detail and relive the experiences I've had with this company, but suffice to say I've dealt with them for the better part of a year and have had few, if any, positive experiences. I understand small business. I understand being in a remote location. I understand language barriers. I've remained silent on this subject for quite some time out of respect for these factors they have to endure. I've had to resort to threatening this type of forum message in order to get responses from them. I've always held off because I'd like to give them the benefit of the doubt, but I don't want anyone else to have to go through the frustration and headaches I've gone through.

Each time I deal with them I'm shocked by the poor customer service. Days or weeks go by with no response to emails. Often there is never a response. Shipping time is terrible (although I understand they're located far from me, I have had faster shipping from further and more remote locations). Orders are certainly not shipped out immediately. Count on a least a week (more likely 2 weeks) before the shipment leaves their location, and if you need your parts quickly I would definitely NOT order from them. If something is wrong with your product they will automatically revert to "it's not our fault" mode. It seems their only responsibility is to take your money. Everything after that is a burden to them, and no amount of asking or pleading will speed up the process.

Parts have been non-functioning. They say they're available for skype support, but don't count on it, and certainly don't count on it being prompt. Its unfortunate. In my experience I have not seen anything but disrespect. If you know the feeling of blood boiling, you'll understand how I've felt on countless times with this company. I don't know who owns this company, but it sure feels like I'm dealing with an immature child on the other end, and certainly not a thoughtful professional.

Note: I do not work for or own a competitive company. However, the fact that ARMBGC can exist as a company with the absolute worst customer service and attitude towards customers inspires me to start a company and go into competition with them. If they can make a go of it, certainly anyone can.